The boots are great - true to size for sure. They aren't bulky, but yet are warm and cute. I wear mine with skinny jeans running around town and are great with sweaters. The service was AWESOME. I got my boots within a couple days and only for an extra 27 cents. I would DEFINITELY order through Glen's Army Store again. Oh, and the boots were $40 cheaper than ANYWHERE (store or online). GREAT EXPERIENCE!